Transforming travel with CRM & e-commerce innovations

The Background

Pwrteams has been a trusted partner in Thomas Cook’s digital journey for over a decade. This collaboration has set the foundation for long-term success, from stabilising their e-commerce platform to building innovative features.

The Challenge

Thomas Cook needed a reliable partner to stabilize and enhance their e-commerce platform after a previous vendor failed. Pwrteams was tasked with:

• Building features for airline and hotel bookings.
• Developing backend systems for mainframe connectivity and third-party integrations.
• Designing and implementing a user-friendly frontend using JavaScript, .NET, and Sitecore.

Strategic Partnership

Pwrteams’ team grew to 10 developers and 4 QA specialists, working as an extension of Thomas Cook’s internal team. The partnership also expanded to CRM projects, showcasing Pwrteams’ versatility and commitment.

Results that speak:

• Rapid stabilisation of the platform within 2–3 months.
• Significant reduction in critical defects after every production release.
• Consistent delivery and high-quality solutions, earning praise from business stakeholders.

Why Pwrteams stood out?

• Honest communication and proactive problem-solving.
• Seamless integration into internal teams.
• Driven and motivated professionals who go above and beyond.

Curious about the full story? Read more on Clutch.