Junior Help Desk Specialist

Type of employment: Full-time
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About Pwrteams:

Join our fast-growing and diverse team at Pwrteams, where we provide premium IT and engineering nearshore solutions to our global customers. Since 2007, we pursue to become the market leader in assembling cross-border IT and engineering teams for customers. Our operations are strategically positioned within Eastern Europe’s dynamic tech ecosystems, from where we cater the global business landscape. 
We’re at the forefront of travel, media and fintech innovation, healthcare efficiency enhancements, and others. Our goal? To connect interesting customer projects and skilled talent alike. Become a part of our team and take the next step on your personal career journey.


About the role

Junior Support Specialist (Information Systems) is responsible for supporting Nortal Group internal users in their day-to-day activities, and participate in implementing and improving internal information systems and related processes.

What you'll do

1. User Support & Help Desk

  • Act as the 1st line support for internal information systems and help desk requests.
  • Support and consult users by answering system incidents (tickets) and participating in problem resolution.
  • Solve incidents and problems in line with internal SLA requirements.

2. Documentation & Communication

  • Prepare, update, and maintain user manuals, instructions, and process documentation.
  • Communicate system updates, changes, and new releases to users.

3. Training & User Enablement

  • Train employees on how to use internal information systems and related business processes.

4. Systems Implementation & Improvement

  • Participate in system implementation and upgrade projects, including deployment, hyper‑care, and post‑project reviews.
  • Collect user ideas for system or process improvements and ensure they are validated and reported.
  • Recognize opportunities to improve processes and communicate them to the supervisor.

5. Testing & Quality Assurance

  • Test changes and updates in systems and related business processes.
  • Detect and report failures in functionality and data exchange.
  • Regularly monitor data quality to ensure high-quality information across systems.
  • Test system integrations and analyze issues when failures occur.

6. Access & Rights Management

  • Manage user rights for non‑business‑critical internal information systems in accordance with company policies.

7. Data & Risk Responsibility

  • Take responsibility for data accuracy in internal information systems.
  • Manage risks related to changes in such data.

8. Asset & Data Protection

  • Preserve and protect company assets, including methodologies and licensed development tools.
  • Follow internal data protection requirements for company and client data.
  • Use professional and business-related information responsibly and according to contractual obligations.

9. Additional Duties

  • Perform all other tasks assigned that relate to the area of responsibility.

What we're looking for

  • Experience working as user` support or QA with different systems and processes
  • Higher education degree
  • Basic understanding different IT and back-office processes (resource planning, time reporting, document management, task management, meta data mapping, a.s.o)
  • Practical knowledge in MS Office (Excel, Word, PowerPoint)
  • Some experience working with Document management system (e.g. M-Files), Power BI, Jira, Confluence, Resource planning tool, Recruitment platform, Project management software, HR system (Dynamics HR, BambooHR) or ERP (e.g. Dynamics 365, SAP, Oracle, Sage, Certinia, Odoo).
  • High level of responsibility and detail-orientation
  • Availability, agility, readiness to react and decide fast
  • Sense of criticality and system owner mindset
  • Structural thinking, and analytical mindset
  • Ability to work independently as well as in team
  • Very good communication and multi-tasking skills
  • Routine and fluctuating workload tolerant

Language skills

  • English skills on a level allowing fluent verbal and written communication

Why work with us

  • 24 working days of paid vacation

  • 11 paid national holidays

  • Health care: up to 10 paid sick days, on-demand medical insurance, vaccinations

  • Mental health support: webinars, resources, and compensation for therapy sessions

  • Access to our corporate learning platform

  • Language classes (English)

  • Flexible benefits budget: a fixed monthly amount you can spend on what matters most to you—medical insurance, sports, leisure, fuel, and more

  • 8-hour workday aligned with the client’s working hours

  • Hybrid work options: work from home with the option to use our cozy office space whenever needed

  • Engaging team events and thoughtful gifts throughout the year

More about Pwrteams

Pwrteams is a pioneering force in connecting individuals across tech projects, harnessing their combined strengths to drive innovation. Since 2007, we have been in the vanguard of assembling cross-border IT and engineering teams strategically positioned within Eastern Europe’s dynamic tech ecosystems to cater to the global business landscape.
We're at the forefront of travel, media and fintech innovation, healthcare efficiency enhancements, and others. Our goal? To make a meaningful difference worldwide. Become a part of our distinguished team and discover your potential to pioneer transformative solutions for tomorrow!

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