We are seeking an Operations Specialist to support a global gaming retail business. In this role, you will execute the core processes behind global incentive and marketing programs. You will work hands-on with program operations, processing high-volume claims, validating program requirements, and ensuring accuracy across reporting, proof of execution, and payments. This is a client-facing role with a strong emphasis on organization, quality, and partner support.
Responsibilities:
Program Administration – Operations Focused
- Process and track multiple incentive programs, offers, and marketing claims, ensuring timely reporting and proof of execution.
- Process a high volume of claims using CRM systems, data analytics, and other enterprise tools.
- Provide high-quality support to key partners and internal teams.
- Hold partners and internal teams accountable for deliverables.
- Act as a subject matter expert on program specifics for both partners and internal teams.
Analysis & Audit
- Ensure claims and payments are accurate and compliant with audit standards.
- Provide data analysis and reporting for internal and external business reviews.
Qualifications:
- 2–5+ years of experience in operations, incentives, partner programs, or marketing/sales support.
- Strong organizational skills and comfort with high-volume transactional workflows.
- Excellent written and verbal communication skills.
- Experience with enterprise toolsets such as Excel, Outlook, PowerPoint, CRM systems, and analytics platforms.
- High attention to detail with a passion for quality and process management.
- Ability to work independently while collaborating closely with global teams.
Why work with us
- Benefit Café with various categories like sport, leisure, books, etc
- Family-like environment and personal attention to each specialist
- Interesting projects with innovative products
- Competitive salary and regular reviews
- The work-life balance you deserve. Flexible working hours
- Educational support, funded language classes
- Luxmed private healthcare packages
- Cozy workplace. Fresh fruits Mondays. WFH opportunities
- Exciting events
More about Pwrteams
Pwrteams is a pioneering force in connecting individuals across tech projects, harnessing their combined strengths to drive innovation. Since 2007, we have been in the vanguard of assembling cross-border IT and engineering teams strategically positioned within Eastern Europe’s dynamic tech ecosystems to cater to the global business landscape.
We're at the forefront of travel, media and fintech innovation, healthcare efficiency enhancements, and others. Our goal? To make a meaningful difference worldwide. Become a part of our distinguished team and discover your potential to pioneer transformative solutions for tomorrow!
*Following the applicable legal regulations, particularly Directive (EU) 2019/1937 of the European Parliament and of the Council on the protection of persons reporting breaches of Union law and its implementation into Polish law under the Act of December 4, 2021, on the Protection of Persons Reporting Breaches of Law (Journal of Laws 2021, item 2105), including Articles 4-6 governing whistleblower protection and reporting procedures, the company has implemented a Whistleblower Support Policy, ensuring anonymity, protection, and support for individuals reporting irregularities.
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