Build a dedicated IT support team

How we help

Right skills at the right time

We'll help you scale your ITO department by setting up a fully remote or hybrid dedicated IT support team. You'll have access to ICT experts who will support your day-to-day operations as an extension of your in-house team, working side-by-side with you and sharing the same corporate culture to achieve success. Meanwhile, pwrteams will handle all administrative tasks, including recruiting, office and IT infrastructure, HR, legal, and finance. With us you can easily scale up and down the size of IT team and get IT services just-in-time.

24/7

L1, L2, L3 Technical Support

99.5%

of tasks completed in time

2 000+

IT tasks on average per month for a team

What we do

IT Services & Support

We’ll find the best ITO specialists for you at our global locations, help you to set up all processes and create a fluent collaboration. Whether you're looking for Level 1 technical support, active IT infrastructure monitoring, essential support and troubleshooting, or ticket routing and escalation to Level 2 support, we've got you covered. We also build Level 3 support teams to help you set up, analyze, configure, upgrade, maintain, and improve your IT systems and applications.

Hire experts for any role in IT Support

Help Desk Technician Desktop Support Specialist Network Administrator Technical Support Engineer System Administrator IT Support Analyst IT Support Specialist Field Technician Service Desk Analyst Information Security Analyst Database Administrator Application Support Analyst Infrastructure Support Engineer Cybersecurity Analyst DevOps Engineer

Hire experts for any technology stack

OS: macOS, Linux, Windows Cloud: AWS, Microsoft Azure, Google Cloud Platform Database: Oracle, Microsoft SQL Server, MySQL Networking: Cisco, Aruba, Juniper Collaboration: Microsoft Teams, Slack, JIRA, Zendesk

Your remote IT service desk

Our dedicated professionals will work round-the-clock to ensure your IT infrastructure is always stable and productive all in a simple month-to-month format. By adhering to ITIL best practices, we monitor your service performance, resolving real-time alerts and providing proactive maintenance to prevent potential issues. We aim to deliver a seamless IT experience, help you streamline your operations, improve efficiency, and reduce costs, allowing you to focus on your core business operations.

Our services include

24/7/365 dedicated IT support

L1/L2/L3 customer support

Business process outsourcing

Access management services

Application and database monitoring

Network and server monitoring

Why set up a remote IT Support team

More agility

Increase your IT capacity with global talent. Feel free to scale up and down the number of IT experts when needed.

More innovation

Let us take care of your IT routine, so you can focus on implementing innovations and enhancements.

More continuity

Your IT infrastructure will be in good hands 24/7, without huge financial investments or stress.

This is how we make a difference

Experienced IT Professionals

Our team of IT professionals is highly experienced and certified in various technologies. We ensure that our team members are up-to-date with industry standards and technologies.

24/7 Monitoring and Support

We offer round-the-clock monitoring and maintenance to ensure that your IT systems are always up and running. Our team is always available to address any issues or concerns that you may have.

Flexible Engagement Models

We provide flexible engagement models to suit your unique business needs in order to provide you with the level of IT support that you need, without compromising on quality.

Proactive Approach to IT Support

We take a proactive approach to IT support, identifying and addressing potential issues, helping you minimize downtime and keeping your business running smoothly.

Competitive Pricing

We offer competitive and transparent pricing for our IT support services without any hidden fees or charges. You can trust us to provide you with affordable and reliable IT support services.

Strategic ICT consulting

We can help you not only with your operational tasks, but also we can provide on-demand strategic and tactic ICT consulting to find the best solutions for your business.

We earn trust

Our customers

Our satisfied customers speak for themselves. Our collaborations with these companies have improved functionality, streamlined internal processes, and led to successful new product launches.

Success Story

24/7 IT Operation Services Team for RealDolmen

Industry:

ICT Group

Location:

Belgium

Partnership Period:

2014-2019

Challenge:

Growing need to supplement managed IT services as the company expanded
Finding a reliable local partner with nearshore service centers
Meeting client's Response, Intervention, and Resolution SLA for all tickets
Closing talent-related inquiries, both planned and urgent
Handling scope changes and updates effectively

Cooperation

The collaboration lasted for over six years, during which we integrated with the client's in-house teams and provided 24/7 support for Level 1, Level 2, and Level 3 technical support. Our team's high level of quality and flexibility allowed the client to increase user satisfaction rates and get the capacity to innovate.

Value Delivered:

Flexible staffing model to build a highly experienced dedicated engineering team
Integration with the client's in-house teams
ICT Operations team with up to 30 English-speaking experts
24/7 support for Level 1, Level 2, and Level 3 technical support
Process and resource coordinators ensured that the team met the client's Response, Intervention, and Resolution SLA for all tickets
Extended recruitment and HR team for the client
On average, pwrteams worked on about 2,000 tasks a month, more than 99.5% of which were resolved on time
Increased user satisfaction rates and capacity to innovate thanks to their talent

Learn more

Build a
dedicated IT
support team